Thanksgiving is right around the corner, making this the perfect time of year to show your customers you appreciate them. While “thanks!” may sound fine, remember that actions speak louder than words, and showing your gratitude in a real, concrete, personalized way goes a long way with customers. Try some of these suggestions to show your appreciation. Each one is sincere, personalized and sure to be a hit with your customers.
1. Write a Note
Take the old-school route and hand write a note of thanks to your customers. This used to be the go-to way to show gratitude, but it is often replaced with an email, text message or typed letter today. When was the last time you received a handwritten thank you?
Make your note personal and specific to maximize the impact. It’ll make a big difference to customers, and they will love receiving real mail from you!
2. Spend Time Together
This is another old-school tactic that we’d like to make a comeback. Giving your time is one of the best ways to show your gratitude, so take your customer out to lunch or grab a cup of coffee after work one evening. Talk about what their business means to you and learn more about their own company and needs. You’ll learn ways to improve your services and products while building a deeper connection with your customer.
3. Create a Customer Loyalty Program
Say “thank you” to your most loyal customers by creating a rewards program just for them. It doesn’t have to be complicated; simply offering a special deal once a month or each year on their business anniversary is enough to show them you appreciate their continued business.
Once a quarter, open up your database and pick a customer at random to receive a surprise free upgrade. Getting chosen will be delightful, and those customers who don’t win will look forward to the next drawing.
5. Shine the Spotlight on Customers
Use your social media to give a shout out to a specific customer each week or month. A sincere, personal message will keep them smiling and coming back for more of your products and services. You can also make this a regular feature on your website to make customers really feel valued. Contact us today at (866) 301-4803 to learn more about how our website design services can help you say “thanks” to your customers!